Legal · Version 0.9.0-draft · Last updated 2026-10-02
Service Level Agreement
Availability, maintenance, support and remedies for enterprise/business customers, once offered. No enterprise service is offered today.
Draft for legal review
This document is an implementation draft written to match how the product actually behaves. It has not been reviewed by a qualified lawyer and must not be relied on as legal advice. Items marked or are unresolved.
1. Status — no commitments today
Not applicable today. Do not publish uptime percentages, response times or credits we cannot measure. Any marketing claim about availability must be evidenced in claims-registry.json or removed.
2. Draft structure (to be finalised)
- Service scope + exclusions (beta, maintenance, force majeure, third-party outages).
- Availability target + measurement (e.g. monthly uptime %, error-rate definition, monitoring source).
- Maintenance windows + notice; emergency-change procedure.
- Support tiers + response/resolution targets + contact (support@zdefence.com).
- Remedies: service credits + claim procedure + caps; termination rights for chronic failure.
- Security/incident cooperation + status-page duties.
3. Version
Version 0.9.0-draft, last updated 2026-10-02. Publish 1.0.0 with metrics instrumentation before any enterprise sale.