Get in touch with our security team.
Pick the team that owns your question and your message goes straight to them. Support, security, privacy, billing and legal are all monitored — and where a self-serve route exists, we will point you to it first.
Reach the right team. Every address below is monitored.
Pick the topic once and your message goes straight to the people who own it — no ticket ping-pong, no generic inbox.
Product & account support
Scans, scores, accounts, plans and everyday use.
Security vulnerability
Report a flaw in Zdefence or a suspicious sample.
Privacy & data request
Access, export, deletion, consent and complaints.
Billing, refunds & cancellation
Charges, receipts, refunds and plan changes.
Tell us what you need, we route it from there.
Choose a topic, write your message, and it is logged in our contact mailbox and routed to the team that owns it. You get a ticket reference to quote if you need to follow up.
- Passwords, PINs or one-time codes
- Vault exports or private documents
- Other people's personal data
Some answers don't need a ticket.
These routes are self-serve and instant. For everything else, the targets we work to are listed beside each topic.
Scoped disclosure process for security issues
Access, export, delete, correct, withdraw consent
Change non-essential cookie choices
Eligibility, process and timeframes
| Topic | Goes to | Target |
|---|---|---|
| Privacy & data requests | privacy@zdefence.com | Acknowledged within 72 hours |
| Billing, refunds & cancellation | support@zdefence.com | Acknowledged within 2 business days |
| Security vulnerabilities | security@zdefence.com | Tracked under the disclosure policy |
| Product & account support | support@zdefence.com | Response targets published with the SLA |
Targets are the acknowledgement windows documented in our privacy policy and refund policy. Final resolution depends on the complexity of the request and, where a law applies, its statutory deadline.
Security That Empowers You, Not Confuses You
Zdefence is opening access for early members. Reserve your spot today to secure complete, intelligent protection for your phone and family as soon as we open public onboarding.